Frequently Asked OTC Card Questions - For Members

How do I get an OTC plus Card?

Your card will be mailed to you after you sign up for CareOregon Advantage Plus. We will only send you a new card if you report losing it or if we make a change to the program.

Where can I use it?

The OTC plus Card can be used at many pharmacies and retails stores including Rite Aid, Walmart, Walgreens, Fred Meyer, Safeway and Albertsons.* To find a full list of participating retailers, go to myotccard.com and log in with your OTC card number. You also can find a list of participating retailers using the OTC Network mobile app. Download the app at Google Play or the iTunes App Store by searching for “OTC Network”.

Home delivery
You can get eligible items delivered to your home at no additional cost through Medline. You’ll need your OTC plus Card number:

  • To place an order online, visit athome.medline.com/card
  • To place an order over the phone, call 833-569-2330, TTY 711, Monday through Friday, 5 a.m. to 5 p.m.

You will receive your order within two business days after it is processed.

You can also get fresh groceries delivered to your home at no additional cost with Farmbox Rx. You’ll need your OTC plus Card number:

*Just a reminder that you can buy your CareOregon Advantage prescription medicines at Rite Aid and Walmart. Walgreens can be used for the OTC card, but not prescription drugs.

Can I save the amount from month to month?

Once you become a member, we will send you a card in the mail with money pre-loaded on it. At the beginning of each calendar quarter (January 1, April 1, July 1 and October 1), more money will automatically be added to the same card. Any money left on your card at end of each quarter will expire. It does not carry over to the next quarter. Use the money on the card before the end of each quarter to get the full amount. Go to OTC Benefit Card for more details.)

How do I use it?

When the card comes in the mail, activate it by calling 888-682-2400 or go online to https://www.otcnetwork.com/member. Then, you can go shopping at any participating retailer. Make sure you present your OTC plus Card when you bring your covered items to the checkout counter. Whatever amount you spend on eligible items will be deducted from your card, up to the allowable amount. Any remaining balance will be listed at the bottom of your receipt and can be used up until the next benefit period starts.

The OTC Network mobile app
An app for both Android and iPhone makes using this benefit a whole lot easier. You can check your account balance, scan barcodes at retail locations, search the list of eligible items and more. Download the app at Google Play or the iTunes App Store by searching “OTC Network.”

What is covered?

Your OTC plus Card covers over 90,000 eligible health items and eligible healthy foods too. A searchable list of health items that are covered can be found by following these steps: 
  • Go to the My OTC Card website.
  • Enter the 19-digit number from the front of your card
  • Once you are inside the member-specific area, click on "Product" in the upper blue bar. This will bring up the Eligible Products searchable list.
  • From the "Retailers" drop down menu on the right, choose the store where you want to search (like Walgreens, Walmart or Rite Aid).

If you haven't registered your OTC plus Card yet, you can do it at the same My OTC Card website.
If you have any questions, or cannot access a computer, please call Customer Service during business hours and we can help you.  

What is not covered?

Non-Eligible Items

Here are some of the items that are not covered with this OTC benefit. Because this list can change periodically, make sure you always check the source at the My OTC Card website.

  • Alternative medicines; botanicals, herbals and neutraceuticals
  • Baby medicines
  • Chapstick / Lip balm
  • Contraceptives
  • Cosmetic products of any kind
  • Cleansers or soaps
  • Convenience items; scales, fans, foot insoles, gloves
  • Dehydration drinks
  • Dry skin moisturizers/lotions
  • Deodorants
  • Dietary supplements
  • Eye and facial makeup preparations
  • Face cream
  • Feminine products
  • Fingernail polish
  • Food products or supplements
  • Grooming devices
  • Hair color / hair products
  • Herbal supplements
  • Lipstick
  • Men’s grooming
  • Mouthwash
  • Perfumes
  • Replacement items; contact lens’ containers
  • Shampoo
  • Teeth whitening products
  • Toiletries of any kind

How do I earn rewards for completing healthy activities?

You could earn up to $455 in rewards added to your OTC plus Card each year, just for making time for your health. Simply complete eligible healthy activities like an annual wellness visit, certain screenings or participating in a qualifying health program. All healthy activities must be completed by December 31 of every year. You will have 90 days after the end of the year to spend your rewards.

All you have to do is complete a health activity from the list below and we’ll take care of the rest. You do not need to fill out any forms or call us. Your reward will typically be loaded to your OTC plus Card about a month after you’ve completed the health care activity. You can check your rewards balance at otcmember.com, by calling 888-682-2400, or by using the OTC Network mobile app.

Health care activityYour rewardHealth care activityYour reward
Complete a health risk assessment (paper, online or over the phone)$15 a yearGet a flu shot$25 a year
Get a wellness visit or
other qualifying visit
$50 a yearSilver&Fit Fitness Center visit or Home Fitness Kit delivered$25 a year
Get a complete COVID-19 vaccination$25 a year

Activities and rewards for qualifying members only

These screenings or activities may be available to members who meet program conditions or when recommended by a provider. A CareOregon Advantage partner may reach out to you to complete certain activities.
Get a comprehensive medication review (for members who qualify for a Medication Therapy Management Program)$25 a yearParticipate in disease state management with a pharmacist (for members following MI, CABiG, PCI or other revascularization procedure)$15 per quarter ($60 max yearly)
Participate in disease state management with a pharmacist (for members with diabetes or hypertension)$15 per quarter ($60 max yearly)Get a medically recommended mammogram$50 a year
Get a medically recommended colorectal cancer screening$50 a yearGet a medically recommended bone density screening$25 a year
Diabetic screening: Get an A1C lab test$15 a yearDiabetic screening: Get a kidney function test$15 a year
Diabetic screening: Get a diabetic eye exam$15 a year

   Page last updated: October 1, 2021