Customer Service

Our phone network is currently experiencing technical issues resulting in dropped calls. We apologize for any inconvenience. We will remove this message when the issue is resolved. To contact us during this time, please use our member portal's secure messaging feature, available at careoregon.org/portal.

Call us

October 1 – March 31: 8 a.m. to 8 p.m., seven days a week.
April 1 – September 30: 8 a.m. to 8 p.m., Monday through Friday.

  • Local: 503-416-4279
  • Toll-free: 888-712-3258
  • TTY: 711

Our Customer Service staff is specially trained to answer all questions on the first call. If research is needed, we'll handle it. Then, we'll get back to you quickly to make sure all your needs were met.

Secure message

Log in to the member portal to send us a secure message.

Third-Party App Vendors:

Click here to view our developers portal


Secure contact form

If you have questions or comments for us, please fill in the fields below. If you are requesting a reply from us, we will reply within one business day.

If your request involves a request for medication
Please use the following resources/methods to determine how best to submit your request: pharmacy and prescription drug resources.

We are unable to review requests for medication coverage submitted through the form below.

Note: If you include any type of personal health information (PHI) in your comments/questions below, you will receive a reply from us through our secure message portal, Cisco Registered Email Service. You will need to follow the directions on the reply email to log in to this portal and continue your conversation with us securely.


Our location

CareOregon Advantage
315 SW Fifth Ave 
Portland OR, 97204

Office closure days:

1/17/2022 - Martin Luther King Jr. Day

5/30/2022 -  Memorial Day

6/20/2022 (observed) - Juneteenth

7/4/2022 - Independence Day

9/5/2022 - Labor Day

11/11/2022 - Veterans Day (for qualified Veterans)

11/24/2022 - Thanksgiving Day

11/25/2022 - Day after Thanksgiving

12/26/2022 - Christmas Day (observed)