Understanding the difference between Medicare and Medicaid

We know that health care can be confusing, especially if you are eligible for both Medicare and Medicaid. So we've put together this handout that can help you see the differences between Medicare and Medicaid. And it explains how they work together.

• Medicare Ecosystem handout - English
• Medicare Ecosystem handout - Español (Spanish)
• Medicare Ecosystem handout - Русский (Russian)
• Medicare Ecosystem handout - 繁體中文 (Traditional Chinese)
• Medicare Ecosystem handout - 简体中文 (Simplified Chinese)
• Medicare Ecosystem handout - Tiếng Việt (Vietnamese)

Frequently asked questions and Customer Service

If you can't find the answers you are looking for, visit our frequently asked questions section. You can also call Customer Service at 503-416-4279, toll-free 888-712-3258 or TTY 711, or send us a secure message through the member portal. We want you to stay informed about your benefits and how to use them to get the best care and have the best experience possible. We're here to help!

Your Member ID card

Here’s a brief guide to the information contained on your CareOregon Advantage Member ID card.

Show both your CareOregon Advantage Member ID card and your Medicaid card whenever you go to your provider, pharmacy or any health-related appointment and are asked for your insurance card.

Language interpretation services

If you do not speak English, have difficulty understanding English or need sign language interpretation, let your provider’s office know when you call to make your appointment. You have a legal right to interpretation, and the services are free.

Member forms

COA Appointment of Representative Form: English | Spanish | Traditional Chinese | Simplified Chinese | Russian | Vietnamese

Reporting fraud, waste, and abuse or compliance concerns

CareOregon Advantage takes fraud, waste and abuse seriously. We comply with all applicable laws, including the State and Federal False Claims Act. Examples of fraud, waste and abuse include:

Provider fraud:

• Billing for services not rendered
• Altering medical records
• Use of unlicensed staff
• Drug diversion (for example, dispensing substances with no medical purpose)
• Kickbacks and bribery
• Providing unnecessary services to members

Member fraud:

• Falsification of information
• Forging or selling prescription drugs
• Using transportation benefits for non-medical business
• Adding an ineligible dependent to the plan
• Lending or using another person’s insurance card
• Identity theft