Our phone network is currently experiencing technical issues resulting in dropped calls. We apologize for any inconvenience. For alternate contact options you can contact us either via our member portal's secure messaging feature or call OputmRx, pharmacy’s member and provider’s support.

Medicaid members and providers # 1-866-843-5126

Medicare members and providers #: 1-866-325-7344

We will remove this message when the issue is resolved.

Pharmacy and prescription drug resources

Our Pharmacy Department wants to help you use your Medicare Part D benefit to your advantage. Check our drug list (formulary) to see if your prescription is covered. Find important forms that will help you and/or your provider get the service you need. If you need any help, you can reach our Pharmacy team directly at 503-416-3429.

Bi-Mart Pharmacy closure: Click here to read more. 

Customer Service:

Call us at 503-416-4279 or toll-free 888-712-3258, TTY 711. Our hours are 8 a.m. to 8 p.m. seven days a week, October 1 to March 31, and 8 a.m. to 8 p.m. Monday through Friday, April 1 to September 30.

Medicare Part D coverage determinations, formulary exceptions and appeals

Send in a paper form

Coverage Determinations
If you would like to use CareOregon Advantage's Coverage Determination/Exception Request form, call Customer Service or print the form here. You may also use the Request for Prescription Drug Coverage Determination form provided by Medicare.

If you are in hospice and you are on a drug that is not covered by your hospice program, your prescriber or hospice program can use the Hospice Prior Authorization form.

Send in electronically

To securely send us your coverage determination, exception request or appeal, click on the button below and enter your information.


If you would like to appeal a coverage decision, click on the link below and fill out the form.

For more information on who can request a Medicare Part D coverage determination, formulary exception or appeal, read "How do I appeal a decision not to cover a drug that my provider or I requested?" on the frequently asked questions about prescription drugs page.

Drug reimbursement

In certain circumstances, you may have to pay full price for your prescription drugs up front, out of your own pocket. If you use your plan benefits correctly and are requesting that CareOregon Advantage reimburse you for these costs, you can fill out a form and send it to us.

To request a reimbursement, start by downloading a Pharmacy Reimbursement form or call us at the number above and request a form be mailed to you. You'll need to complete the form in its entirety and mail it to the address indicated on the form.

Pharmacy transition

We want to make sure your transition to our health plan or a new year is as smooth as possible! Please read our transition policy for more information.

   Page last updated: October 1, 2021